1. Our commitment
DSH supports the goals of the UAE National Strategy for Empowerment of People of Determination, first published in 2017 and carried forward by the Ministry of Community Development. The strategy treats People of Determination as full members of society with equal access to housing, services, and digital products.
We follow the spirit and the letter of:
- Federal Law No. 29 of 2006 (as amended) on the Rights of People of Determination, in particular the duty not to discriminate in the supply of services.
- Dubai Universal Design Code (DUDC) 2017, the physical-access standard issued by Dubai Municipality. The DUDC sets out how built spaces, including villas, must be designed for people with mobility, sensory, or cognitive needs.
- Cabinet Resolution No. 43 of 2018 on accessibility of UAE federal e-services and Smart Government, which we treat as the baseline for our own digital channels.
- WCAG 2.2 Level AA, the W3C standard our public website targets.
Smart-home technology has a real role here. Voice control, motorised blinds, scene recall, and tactile keypads can give a wheelchair user, a low-vision resident, or an older parent direct control over their own home. That is why our work matters for People of Determination, and why this statement covers both digital and physical experience.
2. The website
We aim for WCAG 2.2 Level AA conformance on dubaismarthome.ae.
2.1 Current state
The website is partially conformant with WCAG 2.2 Level AA. Most pages, forms, and the booking flow meet the standard. A small number of marketing pages have known gaps. We treat those gaps as defects and we have a plan to close them.
2.2 Known gaps and remediation
| Area | Gap today | Plan |
|---|---|---|
| Hero parallax | Movement triggers on scroll without a reduce-motion fall-back on a few pages | Honour prefers-reduced-motion on every page as a priority in our current remediation cycle. |
| Scroll-reveal animations | Some text fades in late when JavaScript is throttled | Replace fade-in with a static render fall-back as a priority in our current remediation cycle. |
| Decorative video backgrounds | A few hero videos auto-play without a pause control | Add a visible pause control and a static poster fall-back as a priority in our current remediation cycle. |
| Long-form blog images | Some older posts lack alt text | Backfill alt text across the archive as a priority in our current remediation cycle. |
| Arabic right-to-left review | A few legacy forms render with mixed alignment | Full RTL audit and fix as a priority in our current remediation cycle. |
2.3 Conformance testing
We test the site with a mix of automated and manual methods on every release:
- axe DevTools for automated WCAG checks.
- Lighthouse Accessibility audit as a sanity check.
- Manual screen-reader runs with VoiceOver on macOS and iOS, and NVDA on Windows.
- Keyboard-only navigation of every primary user journey.
- 200% zoom test to confirm reflow without loss of content.
- Contrast check at minimum 4.5:1 for body text and 3:1 for large text.
- Mobile assistive tech checks with iOS VoiceOver rotor, Android TalkBack, and Switch Control.
We run an external accessibility audit at least once a year and publish a summary on this page.
2.4 Compatibility
The website is designed to work with the latest two versions of:
- Safari, Chrome, Firefox, Edge on desktop.
- iOS Safari, Android Chrome on mobile.
- VoiceOver on macOS and iOS.
- NVDA and JAWS on Windows.
- TalkBack on Android.
If you use older assistive technology and you cannot reach a feature, please tell us and we will offer a direct workaround.
3. Our project work in your villa
The DUDC and the National Strategy go beyond websites. They cover how a villa is laid out and how a resident moves through it. We bring this thinking into every project. The patterns below are the ones we deploy most often.
3.1 Voice-first scenes
Many of our customers prefer voice as the main control surface. We design voice-first scenes so a single phrase, in Arabic or English, runs a full routine: lights on, blinds up, AC to twenty-three, music to morning playlist. We do this on Josh.ai, Apple HomeKit, Amazon Alexa, and Google Home, with a private-by-default option on Josh.ai for residents who prefer on-device voice.
3.2 No-touch entry
We integrate licence-plate recognition at the gate and face recognition at the door so a resident in a wheelchair, on crutches, or carrying a child does not have to reach for a key or a fob. The system can recognise residents, family, household staff, and pre-approved guests.
3.3 Tactile keypads
Lutron Pico and Crestron keypads can be ordered with raised dots on the favourite scene button. We mount keypads at a lower height in primary living spaces, in line with the DUDC reach range. We can also ship a high-contrast engraving option for low-vision residents.
3.4 Lower-mounted sockets and switches
Where the architect agrees, we mount sockets and switches at DUDC-compliant heights so a wheelchair user can plug in or switch without help.
3.5 Bed-rail wake routines
For older residents or anyone with mobility limits, we install bed-rail buttons that trigger a wake routine: bedside lamp at 20%, blinds up to 30%, bathroom path lighting on, AC adjusted, voice update of the day's calendar.
3.6 Fall-detection sensors
We integrate fall-detect sensors from Vayyar and similar vendors. A confirmed fall raises an alert to a chosen contact, turns on full lighting, and unlocks the front door for emergency services.
3.7 Hearing-aid and Made-for-iPhone integration
Our audio designs include support for hearing-aid streaming over Bluetooth LE Audio and Apple Made-for-iPhone hearing devices, so doorbell chimes and intercom calls reach residents who cannot rely on a standard speaker.
3.8 Visual alerts for the deaf and hard of hearing
Doorbells, fire alarms, and smoke alarms can be paired with light flashes in chosen rooms and a phone notification. We test these patterns on commissioning to confirm they catch attention without being startling.
4. How to request an accessible alternative
If a part of our service is not accessible to you in its standard form, we will provide an alternative. Examples we offer today:
- Plain-text or tagged-PDF version of any design pack, spec, or quote on request.
- Large-print or high-contrast print-out of contracts and handover documents.
- Arabic and English versions of every customer-facing document.
- Sign-language interpreter for the commissioning walk-through. We can arrange an Emirati Sign Language interpreter through the relevant authorities with at least seven days notice.
- Live captions on remote handover calls.
- In-home walk-through with a family member or carer where preferred over a video call.
To request any of the above, please email support@dubaismarthome.ae.
5. Feedback channel
We treat accessibility feedback as a priority ticket. To tell us about a barrier or to suggest an improvement:
- Email: support@dubaismarthome.ae
- Phone: +971 50 506 1871
- Postal: Dubai Smart Home, One Central, 8th and 9th Floor, Trade Centre 2, Dubai, United Arab Emirates
We aim to acknowledge every report within two working days and to give a substantive reply within ten working days.
If you would prefer to raise the matter with a UAE authority, you may contact:
- Ministry of Community Development, which runs the National Policy for People of Determination.
- Community Development Authority (CDA) Dubai, which oversees the Sanad Card programme and accessibility services in Dubai.
- Telecommunications and Digital Government Regulatory Authority (TDRA) for digital-service access concerns under Cabinet Resolution 43/2018.
6. Reporting an issue with a specific page or feature
If you can, please share:
- The page URL or the screen of the customer portal where the barrier appeared.
- The browser or app version, and the assistive tech you were using.
- What you expected to happen, and what actually happened.
A short video or screenshot helps us reproduce the issue. We will take the report seriously even if you cannot provide every detail.
7. Formal approval
This statement was prepared on 22 June 2026 and last reviewed on 22 June 2026. It was approved by the management of Dubai Smart Home LLC for Dubai Smart Home.
We review the statement at least every twelve months and after every major release of the website or the customer portal.