Who we are: Dubai Smart Home (DSH) is a brand operated by Orbis Dynamics L.L.C-FZ, a limited liability company registered in the Meydan Free Zone, Dubai (licence no. 2538620.01), registered address Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. In these Terms, "DSH", "we" and "us" mean Orbis Dynamics L.L.C-FZ. Full company and licence details are on the Legal Notice page.
The short version: we help you plan the right smart-home system, design it, and introduce you to a licensed mainland company (a Partner) that supplies the products and carries out the installation. The Partner quotes you, contracts with you, invoices you and is paid by you directly. We stay involved as your point of contact from first visit to handover. The Partner pays us a commission. We do not sell products to you, carry out installation works, or collect payment for them.
These Terms should be read together with the following UAE laws:
- Federal Law No. 5 of 1985 (the UAE Civil Code), which governs contract formation, performance and remedies.
- Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Resolution No. 66 of 2023 implementing it.
- Federal Decree-Law No. 14 of 2023 on Electronic Transactions and Trust Services.
- Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
1. Definitions
"Customer" or "you" means the person or company that asks DSH for help with a smart-home project.
"DSH Services" means the services described in clause 2.
"Partner" means an independent company holding a valid UAE mainland trade licence that covers the products and works concerned, which DSH introduces to the Customer for a project. A project may involve more than one Partner (for example one for products and one for installation).
"Partner Contract" means the quotation, contract and terms issued by a Partner and accepted by the Customer for the supply of products, installation works or ongoing support.
"Project" means the smart-home system the Customer asks DSH to help with, at the property named by the Customer (the "Site").
"Design Material" means the drawings, equipment schedules, room scenes, programming files and other design output that DSH prepares for a Project.
2. What DSH does
For each Project, DSH may:
(a) discuss your requirements, visit the Site and advise on suitable systems and brands;
(b) prepare the system design and Design Material;
(c) select and introduce one or more Partners, and pass your requirements and the design to them so they can quote you;
(d) coordinate the Project between you and the Partner, attend key site visits, and help with the handover walk-through;
(e) carry out system programming and configuration, where the Partner Contract provides for it, on behalf of the Partner; and
(f) act as your first point of contact for questions, snags and warranty claims, and follow them up with the Partner until they are resolved.
DSH Services are provided to the Customer free of charge. DSH is paid by the Partner as set out in clause 5.
3. What DSH does not do
DSH does not:
- sell or supply products to the Customer;
- carry out installation, electrical, civil, cabling or other on-site works;
- invoice the Customer for products, installation works or support plans, or collect payment for them; or
- apply for or hold the authority approvals for the works (for example from Dubai Electricity and Water Authority, Dubai Civil Defence, or the Security Industry Regulatory Agency). The Partner does this as the licensed contractor.
If anyone asks you to pay DSH or Orbis Dynamics for products or installation, please contact us at support@dubaismarthome.ae before paying.
4. Your contract with the Partner
4.1 The supply of products and the installation works are contracted directly between you and the Partner. The Partner issues the quotation, the invoices and the tax documents, and you pay the Partner directly.
4.2 The Partner Contract sets the price, payment schedule, delivery and installation programme, ownership of the products, warranty, cancellation and refund terms for the products and works. Where the Partner Contract and these Terms differ on those matters, the Partner Contract applies.
4.3 The Partner is responsible to you for the products it supplies and the works it carries out, including their quality, safety, compliance with UAE law, building codes and community rules, the approvals the works require, its own workers, and the warranty it gives.
4.4 You are free to accept or decline any Partner quotation. You are under no obligation to proceed with a Partner we introduce.
4.5 Our Warranty Policy, Refund and Cancellation Policy and Service Level Agreement describe the standard terms we ask our Partners to offer and how we help you with claims. The terms that bind you and the Partner are those in your Partner Contract.
5. How DSH is paid
The Partner pays DSH a commission or referral fee on the work you contract with it. That fee is part of the Partner's business costs and is covered by the price the Partner quotes you. DSH does not charge you anything on top. On request, we will confirm in writing that DSH receives a fee from the Partner on your Project.
6. How we choose Partners
DSH only introduces Partners that it has checked hold a valid UAE mainland trade licence covering the products and works concerned. The Partner is named on its own quotation, and you may ask the Partner for a copy of its trade licence and any authority approval before you sign. Partners are independent companies. They are not employees or agents of DSH and cannot make promises on DSH's behalf.
7. Your responsibilities towards DSH
You agree to:
(a) give DSH accurate information about the Site and your requirements;
(b) give DSH safe access to the Site for agreed surveys and visits; and
(c) tell DSH promptly about any problem with a Partner so we can help resolve it.
8. Design Material and intellectual property
Design Material prepared by DSH remains the intellectual property of DSH. Once your Project is completed with a Partner introduced by DSH, you receive a perpetual, royalty-free licence to use the Design Material for the system installed at the Site. Until then, the Design Material is provided for your Project with DSH's Partners only, and you may not pass it to another contractor to carry out the works without DSH's written consent.
Manufacturer software and licence terms (for example Lutron, Crestron, Control4, Apple, Tesla, SolarEdge) apply directly between you and the manufacturer.
9. Complaints and help with the Partner
If you have a problem with the products or works, contact DSH first at support@dubaismarthome.ae. We will take it up with the Partner, follow it to a resolution, and keep you updated. If a Partner fails to put things right, we will help you find another Partner to complete or fix the works. Your legal rights for the products and works remain against the Partner under the Partner Contract and UAE consumer law.
10. Confidentiality and data protection
DSH keeps your non-public information confidential (including drawings, network credentials, security camera positions, alarm codes and household routines) and uses it only to provide the DSH Services. DSH shares with the Partner only the information the Partner needs to quote and carry out your Project. Personal data is handled under our Privacy Policy and, where cameras are involved, our CCTV and Surveillance Notice.
11. Limitation of liability
To the maximum extent permitted by UAE law:
(a) DSH is not responsible for the products supplied or the works carried out by a Partner, or for any act or omission of a Partner. Claims for the products and works are made against the Partner under the Partner Contract, with DSH's help under clause 9;
(b) DSH's total liability for the DSH Services on a Project is limited to the amount of commission DSH received from the Partner for that Project; and
(c) DSH is not liable for indirect or consequential loss, loss of profit or loss of data.
Nothing in these Terms limits liability that cannot be limited under UAE law, including liability for death or personal injury caused by negligence, for fraud, or your non-waivable rights under Federal Law No. 15 of 2020 on Consumer Protection.
12. Force majeure
DSH is not liable for delay or failure caused by events outside its reasonable control, including extreme weather, regulatory changes, supply-chain or customs delays, pandemic, war, civil unrest, or failure of telecoms, power or internet infrastructure.
13. Ending our involvement
You may stop using the DSH Services at any time by telling us in writing. This does not end any Partner Contract you have signed; that contract continues on its own terms. DSH may stop providing the DSH Services if you breach these Terms or if a Project cannot lawfully proceed. Clauses 8, 10 and 11 continue after our involvement ends.
14. Notices
Formal notices to DSH must be in writing and sent by email to support@dubaismarthome.ae, with a copy by courier to the registered address above. Routine communication may be by email, phone or WhatsApp.
15. Governing law and disputes
These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai, and the Dubai Courts have jurisdiction. Before starting proceedings, the parties will try in good faith to settle any dispute within 30 days. A consumer may also use the consumer-protection channels of the Dubai Department of Economy and Tourism or the Ministry of Economy at consumerrights.ae.
16. General
If any part of these Terms is found invalid, the rest continues to apply. These Terms, together with our Privacy Policy and CCTV and Surveillance Notice, are the whole agreement between you and DSH about the DSH Services.
17. Last updated
These Terms were last updated on 28 September 2026. We may update them from time to time and will publish the new version on this page. Projects where DSH issued the quotation or invoice before 28 September 2026 continue under the terms that applied when they were signed. For questions, contact support@dubaismarthome.ae.