This Cookie Policy explains how Dubai Smart Home (DSH) uses cookies and similar technologies on dubaismarthome.ae. It sits alongside our Privacy Policy and tells you what is set on your device, why, and how to control it.
We have written it for a non technical reader. Where it matters, we cite the UAE law we are following so you can verify our position.
1. What cookies are
A cookie is a small text file that a website asks your browser to store on your device. Cookies let a site remember things between page loads or between visits, such as whether you are signed in, which language you prefer, or whether you have accepted a notice.
Beyond cookies, modern websites also use related technologies including:
- Local storage and session storage: key value data your browser keeps for a site, used in single page apps such as those built with Next.js or Webflow.
- Pixels and tags: tiny image or script requests that record an event such as a page view or a form submission.
- Server side identifiers: anonymous IDs the server attaches to your session for fraud prevention or analytics.
In this policy, when we say "cookies" we mean cookies and these similar technologies together.
2. What we use today
The public website at dubaismarthome.ae does not currently use any analytics, advertising, social media or tracking cookies, and it does not embed third-party content (such as video players, maps or booking widgets) that sets its own cookies.
We only use cookies and similar technologies that are strictly necessary, for example:
- delivering pages securely and quickly through our hosting and content delivery network (Amazon Web Services and CloudFront);
- protecting our enquiry forms against abuse; and
- keeping authorised DSH staff signed in to our back-office quotation and invoicing system. These cookies are never set for ordinary visitors.
When you open a quotation or invoice link we send you, or pay an invoice online, the payment page is provided by Stripe, which sets its own strictly necessary cookies for fraud prevention and to complete the payment. Stripe's use of cookies is described in its own cookie policy at stripe.com.
3. Consent under UAE PDPL
UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the UAE PDPL) requires that consent for non essential personal data processing is freely given, specific, informed, and clearly evidenced. Strictly necessary cookies do not need consent because the site or the service you asked for cannot work without them, which is why we do not currently show a cookie banner.
If we add any non essential cookie in future (for example website analytics), we will first update this policy and add a consent banner that leaves every non essential category switched off until you choose to turn it on.
4. How to control cookies in your browser
All major browsers allow you to:
- Block all cookies.
- Block third party cookies.
- Delete cookies on close.
- Set per site exceptions.
For instructions, see your browser's help pages. Blocking strictly necessary cookies may stop parts of the site, such as form submission or online payment, from working.
5. Children
We do not target dubaismarthome.ae at children under 18 and do not set tracking cookies on any visitor's device. If you believe a child has been profiled through our site, please contact support@dubaismarthome.ae.
6. Changes to this policy
We may update this Cookie Policy from time to time, for example when we add a new tool to the site or when guidance from the UAE Data Office or TDRA evolves. The "Last updated" date at the top reflects the latest version.
7. Contact
For any cookie related question:
- Email: support@dubaismarthome.ae
- Postal address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
You also have the right to lodge a complaint with the UAE Data Office under Federal Decree-Law No. 44 of 2021. Contact details are listed in our Privacy Policy.