Who we are: Dubai Smart Home (DSH) is a brand operated by Orbis Dynamics L.L.C-FZ (Meydan Free Zone, Dubai, licence no. 2538620.01). Full company details are on the Legal Notice page.
1. Who gives the warranty
DSH designs your system and coordinates your project. The products are supplied, installed and invoiced by a licensed UAE mainland Partner under your contract with that Partner, as explained in our Terms of Service. The warranty on the products and works is therefore given by the Partner, and the terms in your Partner Contract apply.
What DSH does: you raise every warranty issue with us, and we take it up with the Partner and the manufacturer, follow it through, and keep you updated until it is closed. You do not need to chase anyone yourself.
1.1 Workmanship warranty
Our Partners give a workmanship warranty of 12 months from handover as standard on the installation works. The period can differ from product to product and system to system, and the period in your Partner Contract is the one that applies.
1.2 Manufacturer warranty
Products are covered by the original manufacturer's warranty for the term the manufacturer publishes. Indicative terms (always subject to the manufacturer's published terms on the date of purchase) include:
- Lutron HomeWorks QSX, RadioRA 3, Ketra D3: up to 8 years.
- Crestron control processors and keypads: 3 years.
- SolarEdge inverters: 12 years (extendable to 25 years where the extended package is registered).
- Tesla Powerwall 3: 10 years.
- Hikvision, Axis and Avigilon cameras and recorders: 2 to 3 years depending on series.
- UniFi, Ruckus and Cisco network gear: 1 to 5 years depending on series.
- Other brands: as published by the manufacturer.
Your handover folder lists the serial number, purchase date and warranty start date for each unit.
2. What the workmanship warranty normally covers
(a) cabling and terminations installed on the project;
(b) mounting of devices, racks, speakers and projectors;
(c) joinery delivered as part of the works; and
(d) system programming and configuration delivered at handover, and the integration between systems in the design.
3. What is normally not covered
(a) failures caused by Etisalat, du or any other internet provider;
(b) failures caused by DEWA or utility outages, or voltage outside the manufacturer's tolerance;
(c) devices added, or configuration changed, after handover without the Partner's or DSH's involvement;
(d) damage from lightning or power surges where recommended surge protection was declined;
(e) cosmetic wear, consumables (lamps, batteries, filters) after their normal life, misuse, liquid, pet or pest damage;
(f) work carried out by another contractor on the installed system; and
(g) events outside anyone's reasonable control, such as extreme weather or flooding.
4. Follow-up visit
Within about 30 days of handover, DSH will offer a free follow-up visit to fine-tune scenes, check that everything works as you expected, and refresh training for your household. Any physical work needed is arranged with the Partner.
5. How to make a claim
Email support@dubaismarthome.ae or call +971 50 506 1871 with:
- your name and property;
- the room or device affected and a short description of the fault;
- a photo or short video, if possible, and when the fault started.
We acknowledge within 1 business day, check the fault (remotely where possible), and arrange the Partner or manufacturer to fix or replace. Where a manufacturer requires the purchaser to raise the claim, we prepare the paperwork and guide you through it.
6. After the warranty ends
Repairs and service visits after the warranty period are quoted and invoiced by the Partner at its rates, which you approve before any work starts. Ongoing monitoring and support plans are described in our Service Level Agreement.
7. Your statutory rights
This policy does not limit any non-waivable right you have under Federal Law No. 15 of 2020 on Consumer Protection or Cabinet Resolution No. 66 of 2023. Those rights, including any right to repair, replacement or refund, are exercised against the Partner that sold you the product or carried out the works. We will help you do that. You may also contact the Dubai Department of Economy and Tourism consumer-protection channel or consumerrights.ae.
8. Last updated
This Warranty Policy was last updated on 28 September 2026. For warranty questions, contact support@dubaismarthome.ae.