Question 1

What is the Lenovo XW1-U dual-lens camera?

Accepted Answer

The Lenovo XW1-U is a dual-lens camera for indoor use, with two 3MP lenses stacked in one white body. The lens in the base stays fixed on one area, and the lens in the round head turns and tilts to follow movement. It saves video to a microSD card and sends alerts to the cam720 app.

Question 2

What is the Lenovo XW1-U price in Dubai, and where can I buy it?

Accepted Answer

Because no mainstream UAE retailer sells the XW1-U, it is price on enquiry. We bring it in to order, so ask us for today's price and lead time. Once you are ready, we confirm the model code, the contents of the box and the supply terms in writing.

Question 3

Why does the XW1-U have two lenses?

Accepted Answer

Two lenses let you watch two things at once indoors. A typical setup aims the fixed lens at the front door or staircase, while the turning head follows a toddler, a pet or anyone crossing the room. With a single-lens camera, the original view is lost whenever the lens turns to track someone.

Question 4

Where should the XW1-U go in my home?

Accepted Answer

It suits a shelf or cabinet top in a large living room, majlis or open-plan hallway, close to a power point. Height matters, because furniture placed in front can block the fixed lens. We look at the room, the Wi-Fi signal and both views before settling on the position.

Question 5

Is the XW1-U better for a villa or an apartment?

Accepted Answer

It is better suited to a villa, where large rooms and several doors give both lenses useful work. In a compact apartment, one view usually covers the living area, so the single-lens Lenovo C35 does the same job more simply. A large penthouse or duplex is the exception.

Question 6

Can a tenant use the XW1-U?

Accepted Answer

Yes. It sits on a shelf and plugs into an ordinary socket, so no drilling or changes to the property are involved. Keep it inside your own unit. Aiming it through a window or door at a shared corridor, a neighbour or a building lobby is not acceptable, whoever owns the flat.

Question 7

Which app does the Lenovo XW1-U use, and can I watch it remotely?

Accepted Answer

Everything runs through the cam720 app on iPhone and Android. From anywhere, you can watch both lenses live, move the turning head, listen in and reply through the speaker, receive motion and sound alerts, and play back footage saved on the microSD card.

Question 8

Does the Lenovo XW1-U work with Alexa or Google Home?

Accepted Answer

The XW1-U can work with Alexa via the Cam720 Smart Home skill, published by the same company as the app. Google Assistant, Google Home and Apple HomeKit are not supported in any listing we have. We connect the skill at setup and show you which Alexa requests actually work.

Question 9

What happens to the XW1-U during a DEWA outage?

Accepted Answer

A DEWA outage turns the XW1-U off, since it runs on mains power and has no listed battery. It comes back online when power returns. If you want recording through short cuts, a small UPS behind the TV unit can run the camera and the router together.

Question 10

Can the XW1-U handle a hot room in summer?

Accepted Answer

Treat the XW1-U as a camera for cooled rooms only; its sellers give no temperature rating at all. Avoid sunrooms, glass-walled extensions, garages and storerooms without cooling. If you close the villa for the summer and switch the AC off, unplug the camera or move it somewhere cooler.

Question 11

How many family members can use the XW1-U?

Accepted Answer

Family members can each watch from their own phones, as the catalogue lists multi-user access. The owner shares the camera from the cam720 app. No maximum is published, so we confirm the limit for your unit and set up each person's access at handover.

Question 12

How should I handle maids, drivers and guests with the XW1-U?

Accepted Answer

Tell your maid, nanny and driver where the camera is on their first day, and explain that it has two lenses looking in different directions. Keep it out of staff rooms, bathrooms and guest bedrooms. When visitors use the majlis, let them know it is there or turn the head away from the seating.

Question 13

What security features does the XW1-U have?

Accepted Answer

Its protection comes from alerts and evidence: motion and sound detection, a sound alarm, auto-tracking and recordings on a card that stays inside your home. Guard the cam720 account with a long, unique password, and keep cameras on their own guest Wi-Fi network where your router supports one.

Question 14

What storage does the XW1-U use?

Accepted Answer

It records to a microSD card of up to 256 GB in H.265, with a main stream plus a lighter sub-stream that suits remote viewing on mobile data. No cloud plan is mentioned in the listing, so the card is your record, and any cloud choices in the app get looked at when we set it up.

Question 15

Does the Lenovo XW1-U have night vision, and is it colour?

Accepted Answer

Yes, with infrared night vision reaching about 10 metres, which shows the room in black and white. The overseas listing does not mention colour night vision for this model, and the catalogue does not show it either. If colour pictures at night matter to you, the Lenovo C35 lists it.

Question 16

Will my Wi-Fi reach the XW1-U?

Accepted Answer

It needs a solid Wi-Fi signal, because no network cable option is listed for this model. In villas, a majlis near the entrance is often far from the router, so we test the signal at the spot first. Which Wi-Fi band it uses is not stated either, so that gets checked on the supplied unit.

Question 17

Can I talk through the XW1-U?

Accepted Answer

Yes. It has a built-in microphone and a 1 W speaker, so you can call a child to the table, settle a barking dog or give the nanny a message from your phone while you are at work. Sound alerts also tell you when there is noise in the room.

Question 18

How long does XW1-U setup take, and what do you check first?

Accepted Answer

It is ready in a single visit, as there is no drilling or cabling. We check the Wi-Fi signal where it will sit, the nearest socket, what each lens will see, and that neither looks into a private room. After that we configure the app, alerts, family logins and the memory card.

Question 19

What warranty and support does the XW1-U come with?

Accepted Answer

Warranty is confirmed when you place the order, as the supplier sets the terms for each shipment. Once the camera is running, contact us first for anything to do with the app, alerts or Wi-Fi, and we raise any hardware problem with the supplier.

Question 20

Is the XW1-U made by Lenovo?

Accepted Answer

Not directly. Lenovo licenses its name for these smart cameras to Yunka Intelligent (Shenzhen), which makes and supplies them. Stock, warranty and replacement units therefore come through the maker's chain, and we check those with the supplier before we quote.

Question 21

Lenovo XW1-U vs C35: which indoor camera should I choose?

Accepted Answer

Choose the C35 if one view covers the room and you want colour night vision, a smaller body and a simpler setup. Choose the XW1-U for a large majlis or open-plan space where you want one lens fixed on a door while the other follows movement.

Question 22

Who should not buy the XW1-U?

Accepted Answer

Skip the XW1-U if you need outdoor coverage, colour night vision, a wired network connection or Google Home support. It is also more camera than a studio or one-bedroom flat needs, and anyone uneasy about two lenses watching a family room should start with a single-lens model.

Question 23

How do I look after the XW1-U?

Accepted Answer

Wipe both lenses gently with a dry microfibre cloth every couple of weeks, because indoor dust and cooking haze blur the picture. Keep curtains and plants from moving into view, as swaying fabric triggers false alerts. Once a month, open playback in the app to confirm the card is still saving footage.

Question 24

What resolution does the Lenovo XW1-U record in?

Accepted Answer

Both lenses on the Lenovo XW1-U are 3MP. Video is saved in H.265 with a main stream for recording and a lighter sub-stream that suits remote viewing on mobile data. You can watch both lenses live in the cam720 app, and recordings go to a microSD card of up to 256 GB that stays inside your home.

Question 25

Does the Lenovo XW1-U track movement automatically?

Accepted Answer

Yes. The Lenovo catalogue lists pan-tilt auto-tracking, and the upper head turns 355° and tilts 90° to follow a person or pet across the room while the lens in the base keeps its fixed view. Motion and sound detection send push alerts to the cam720 app at the same time and can set off the sound alarm.

Lenses	Two 3MP lenses, one in a fixed base and one in a turning head
Pan and tilt	355° pan, 90° tilt on the upper head
Night vision	Infrared, up to 10 m
Audio	Microphone and 1 W speaker for two-way talk
Alerts	Motion and sound detection, auto-tracking, push alerts, sound alarm
Video	H.265, dual-stream
Recording	microSD card up to 256 GB
Network and app	Wi-Fi, cam720 app, Alexa through the Cam720 Smart Home skill
Placement	Indoor only, no IP rating

Lenovo XW1-U Indoor Dual-Lens Pan-Tilt Camera

What it is and where it fits

Specifications

What to check before you order

Questions about the Lenovo XW1-U Indoor Dual-Lens Pan-Tilt Camera

Fitted properly, set up by our Dubai team