CoolAutomation

CoolAutomation CoolMaster VRF Gateway

A professional gateway that links VRF and VRV air conditioning from most major brands to KNX, Modbus, BACnet and an app, for Dubai villas and buildings.

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Supplied, fitted and configured by our own Dubai team. We check compatibility with your property before you commit to anything.

Overview

What it is and where it fits

The CoolAutomation CoolMaster is a gateway that connects your VRF or VRV air conditioning to KNX, a building management system or an app. It is for villas, large homes and buildings with Daikin, Mitsubishi Electric, LG, Samsung, Toshiba and similar VRF systems. It is not for single wall splits or tower fan coils. A technician wires it to the AC system's own communication bus, such as Daikin DIII-NET or Mitsubishi Electric M-NET. CoolMaster then sees every indoor unit and passes on power, mode, set temperature, fan speed and swing, plus fault codes. One unit handles up to 32 indoor units over several lines and brands. The CoolMasterPro goes to 255. It speaks Modbus RTU and IP, BACnet IP and MSTP, ASCII and a REST API, and KNX versions plug straight into a KNX bus. CoolAutomation's control app is free with the device. What else you need: a 12 or 24V supply, a network connection, sometimes a brand adapter, and proper integration work. Dubai fit is good for villas with VRF. Mount it in a cooled indoor panel, since it is rated to 60 C. Local control keeps running if the internet drops. Who should not buy it: tenants, homes with only a few wall splits, and apartments on district cooling. For those, simpler controllers make more sense.

  • Controls up to 32 VRF indoor units from one gateway
  • Mixes AC brands and systems on separate lines
  • KNX, Modbus and BACnet for villa and building control
  • Free control app with schedules and fault alerts
Technical

Specifications

Model CoolMaster, CoolMaster KNX, CoolMasterPro (replaces CoolMasterNet)

TypeMulti-brand VRF and VRV integration gateway
CapacityUp to 32 indoor units (CoolMasterPro up to 255)
AC busesDaikin DIII-NET, Mitsubishi Electric M-NET, Toshiba TCC-Link, Hitachi H-Link, LG, Samsung, MHI SuperLink, Midea, Gree, others
Automation protocolsModbus RTU and IP, BACnet IP and MSTP, KNX (KNX models), REST API, ASCII
InterfacesRS-485, RS-232 (DB9), 100Mbps Ethernet, USB
Power12V DC (200mA max), 24V DC (120mA max) or 5V mini USB
Display2.8 inch colour touchscreen
Size and mounting156 x 109.8 x 35.3 mm with connectors, 266 g, DIN rail or wall
Operating conditions-10 to 60 C, 0 to 96% RH non-condensing
In Dubai homes

What to check before you order

CoolMaster suits Dubai villas, palaces and small commercial buildings with their own VRF or VRV systems, which covers most Daikin, Mitsubishi Electric City Multi, LG, Samsung, Toshiba, Hitachi, Midea and Gree VRF installs we see. It connects to the AC bus, usually at the outdoor unit or a bus point indoors, so the survey starts with model numbers. It is not the answer for towers on Empower, Emicool or Tabreed chilled water, where fan coils need KNX or Modbus thermostats, and it is overkill for a few wall splits. Mount it in a ventilated or cooled low-voltage panel, never beside a rooftop condenser, because it is rated to 60 C. Put the gateway and network switch on a UPS so DEWA cuts do not leave the automation system blind. CoolAutomation's apps were in the UAE App Store in September 2026. Tenants need landlord or building approval.

CoolAutomation in the UAE. Maker of CoolMaster gateways that connect ducted, split and VRF indoor units from most major AC brands to one app, KNX or a building management system. Sold through system integrators rather than retail in the UAE, so we quote per villa once we know the AC brand, the indoor unit count and the controller line.

Answers

Questions about the CoolAutomation CoolMaster VRF Gateway

What is the CoolAutomation CoolMaster?
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It is a gateway that connects to the communication bus of a VRF or VRV air conditioning system and makes every indoor unit controllable from a home automation system, a building management system or CoolAutomation's app. One box can handle several brands on separate lines.
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Which AC brands does CoolMaster support?
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CoolAutomation lists Daikin, Mitsubishi Electric, Toshiba, Hitachi, Panasonic, LG, Samsung, Mitsubishi Heavy Industries, Midea, Gree, Haier, Fujitsu and several others. Support is mainly for VRF and VRV systems. We check your outdoor and indoor model numbers against CoolAutomation's compatibility list before quoting.
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How does it connect to a Daikin VRV system?
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It wires to Daikin's DIII-NET bus on the F1 and F2 terminals, using CoolMaster line L1 or L2. CoolAutomation lists VRV outdoor units such as RXYQ and REYQ and indoor units such as FXSQ, FXDQ and FXFQ. Daikin requires group addresses to be set on the system.
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How does it connect to Mitsubishi Electric City Multi?
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It connects to the M-NET bus on the M1 and M2 terminals at the outdoor unit, on line L1 or L2, with up to 50 indoor units per line by Mitsubishi's limit. For non-VRF Mitsubishi Electric units, CoolAutomation says an extra adapter from Mitsubishi is usually needed.
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What about LG, Samsung, Toshiba and Hitachi?
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LG connects on the Central A and B terminals, Samsung on F1 F2 or R1 R2 at the outdoor unit, both on lines L4 to L7. Toshiba uses TCC-Link on U1 U2 and Hitachi uses H-Link, both on L1 or L2. Some older Samsung series need confirmation with CoolAutomation.
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Does CoolMaster work with Gree, Midea and Fujitsu?
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Yes, with conditions. Midea connects on X, Y and E terminals. Gree GMV4 uses a standard line, while GMV5 and GMV6 need a CAN bus USB adapter from CoolAutomation. Fujitsu VRF needs an Echelon LON USB adapter bought separately, and only certain series are supported.
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How many indoor units can one CoolMaster control?
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Up to 32 indoor units, even if the AC brand allows more on its bus. For larger villas, palaces or buildings, the CoolMasterPro handles up to 255 units and adds local access to service data for building management systems.
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Does it work with KNX?
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Yes, the KNX versions of CoolMaster and CoolMasterPro connect directly to a KNX bus. That lets wall panels, KNX thermostats and scenes control each indoor unit. It is one of the most common ways we bring VRF air conditioning into a KNX villa.
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Which other systems can it talk to?
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CoolAutomation lists Modbus RTU, Modbus IP, BACnet IP, BACnet MSTP, ASCII over RS-232, a REST API and HDL. That covers most building management systems and home automation controllers used in Dubai villas and commercial buildings.
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Is there an app?
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Yes. CoolAutomation gives buyers free access to its HVAC Control app for remote control, schedules, error alerts and runtime reports. CoolRemote, iocControl and the Professional Control App were all listed in the UAE App Store in September 2026. Advanced service and predictive maintenance tools cost extra.
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Does it work with Alexa, Google or Apple Home?
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CoolAutomation lists Google Assistant and Amazon Alexa integration, and its product page mentions Apple Home. In practice we usually link the AC through the home's main automation system, which then handles voice control. We confirm the exact route during design.
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What is the CoolMaster price in the UAE?
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It is sold through integrators and distributors, not mainstream retail, and we found no Amazon.ae or noon listing in September 2026. We source it to order. Ask us for today's price and lead time, which depends on the model, KNX option and any brand adapter.
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Is CoolMasterNet still available?
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No. CoolAutomation says CoolMasterNet has been discontinued and replaced by the CoolMaster product line, meaning CoolMaster and CoolMasterPro. If you have an older CoolMasterNet, it may still run, but new projects use the current models.
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Does it control normal wall splits?
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Not usually on its own. CoolMaster is built for VRF and VRV buses. Some non-VRF units connect with an adapter from the AC maker. For single wall splits, CoolAutomation's CoolPlug or an IR controller such as a Sensibo Air is often a better fit.
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Does it control chilled-water fan coils in towers?
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Not the typical district cooling setup. Fan coil units on Empower, Emicool or Tabreed chilled water use their own thermostats, not a VRF bus. For those we fit KNX or Modbus fan coil thermostats. CoolMaster suits villas and buildings with their own VRF systems.
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How is CoolMaster powered?
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It accepts 12V DC, 24V DC or 5V through its mini USB port. CoolAutomation lists a maximum draw of 200mA at 12V or 120mA at 24V. We usually power it from the automation panel's supply, ideally on a UPS.
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What happens in a DEWA power cut?
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If the gateway loses power, automation control of the AC stops until power returns, although the AC's own wired controllers still work once the AC has power. Putting the gateway and network switch on a small UPS keeps control ready when power comes back.
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What happens when the internet goes down?
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Local control through KNX, Modbus, BACnet or your home automation controller keeps working, because it runs on the local network or bus. Only the cloud app and remote access stop until the connection returns.
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Where is it installed, and does heat matter?
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It mounts on a DIN rail or wall, usually inside a low-voltage or automation panel. CoolAutomation rates it for minus 10 to 60 C. A rooftop plant area in a Dubai summer can pass that, so we install it in a ventilated or cooled indoor panel.
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How long does installation take?
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Wiring the bus and mounting the gateway often takes half a day. Mapping every indoor unit, setting names and linking it to KNX or the automation system can take one to two days on a large villa. It needs someone who knows both HVAC and automation.
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CoolMaster or Intesis?
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Both are proven. Intesis sells a part number for each brand, bus and size, set up in its MAPS software, and needs no cloud. CoolMaster can mix several brands on one box and adds its own app. For a villa with one VRF system and KNX, either works well.
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Who should not buy a CoolMaster?
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Skip it if you have only one or two wall splits, if you live in a tower on district cooling, or if you just want phone control of a single AC. It is a professional integration device, and its value shows on VRF systems with many indoor units.
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Can a tenant have it installed?
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Only with the landlord's or building management's written approval, because it connects to the building's AC communication bus. In practice it suits owners of villas and buildings with private VRF systems rather than tenants.
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Do you supply and install CoolMaster in Dubai?
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Yes. We survey the AC system, record the outdoor and indoor model numbers, confirm compatibility with CoolAutomation's lists, then quote the gateway, any brand adapter and the integration work with KNX or your control system.
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Installation

Fitted and configured by our Dubai team

We supply this as part of a working system rather than as a box. That means checking it suits your property first, fitting it properly, setting up the automations that make it useful, and showing your household how it works.

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