Dubai Police Smart Home Security is a monthly contract, not a gadget you buy once. Sign the 3-year plan without the right questions and you could be tied in for 36 months with no published exit terms. Mix it up with Dubai Police's free travel registration and you may think your home is covered when it is not.
Dubai Smart Home is not part of Dubai Police or e&, and we do not sell this service. Our design team has worked on 100+ smart homes across Dubai since 2016. This guide sets out the published prices, the kit, the alarm path and what is still not published. For every other system in a home, our Dubai smart home guide is the place to begin.
How much does Dubai Police Smart Home Security cost?
Dubai Police Smart Home Security costs AED 147 a month on the 3-year plan or AED 311.85 a month on the 1-year plan. Both plans add an upfront charge of AED 261.45. You can also pay AED 3,261.30 once instead. All three prices include 5% VAT[1][2].
The official homepage shows only the headline offer. It is a "Full Protection Plan" on a 36-month contract for the basic layout, starting from AED 147[1]. The 1-year and one-off prices here come from press coverage.
Gulf News, updated in July 2026, lists the same three prices. It says every plan covers professional installation, 24/7 e& monitoring, Dubai Police integration and 5-year maintenance support[3]. The figures have not moved in the press record: Economic Times Panache printed them in December 2024[4], and MyBayut repeated them in September 2026[2].
The table shows each payment option, with our own sums for the full term.
| Plan | Monthly price | Upfront charge | Total over the term (our arithmetic) | Notes |
|---|---|---|---|---|
| 3-year plan | AED 147, VAT included | AED 261.45 | AED 5,553.45 over 36 months (147 x 36 = 5,292, plus 261.45) | Lowest monthly fee, longest tie-in |
| 1-year plan | AED 311.85, VAT included | AED 261.45 | AED 4,003.65 over 12 months (311.85 x 12 = 3,742.20, plus 261.45) | Shorter tie-in, higher monthly fee |
| One-off payment | None | AED 3,261.30, paid once, VAT included | AED 3,261.30 | No term is published. Ask how long monitoring and maintenance run |
| After the term | Not published | Not published | Not published | No renewal price for month 13 or 37. Maintenance after five years moves to a subscription with no published price |
Gulf News reports that the AED 261.45 upfront charge covers installation by certified technicians and onboarding for 24/7 monitoring[3]. The official pages do not break it down.
The official kit list names no smart lock and no video doorbell, and its cameras are optional. If you want those parts of your security designed around the service, our security and CCTV design page shows how we plan them. To get your own system priced, book a free design consultation.
What is Dubai Police Smart Home Security, and who runs it?
Dubai Police Smart Home Security is a paid, monitored burglar alarm service for homes, run with the telecom company e&. Its alerts go to e& command centres, which watch them 24/7 and check each one before passing it to Dubai Police[1]. The service was announced at GITEX Global in October 2024[5].
The official website is homesecurity.dubaipolice.gov.ae. Its footer carries an Etisalat copyright, and its header shows the e& and Hassantuk logos[1]. The phone line, 800 22 220, reaches the "Smart Home Security Care team"[6]. The sign-up sits on a dubaipolice.gov.ae address, so you can check you are dealing with the real service before you pay.
Dubai Police calls it "the first and only home security system in the UAE" with 24x7 monitoring, live integration with Dubai Police and maintenance in one package[1]. That is Dubai Police's own claim, not our finding.
Smart Living Monitoring, sold by e& itself, is a different product from Smart Home Security. It bundles Ring cameras on 36-month instalment plans, and e&'s page for it does not mention Dubai Police[7]. We are not affiliated with Dubai Police or e&.
Is Dubai Police home security free?
Dubai Police Smart Home Security is not free. The service, run with e&, costs AED 147 to 311.85 a month plus AED 261.45 upfront, or AED 3,261.30 once[2]. The free service people talk about is a different one. It is Dubai Police's home security registration for villa owners who travel.
The two services are years apart. In 2018, Gulf News reported a 35% jump in demand for Dubai Police's home security services for villas. Owners who wanted cameras had them installed through du or Transguard, and footage could be viewed only if the owner agreed in advance[8]. Smart Home Security came six years later, with its own kit, its own app and monthly fees.
Check the free registration's current terms in the Dubai Police app or on the Dubai Police website before you rely on it.
Some AI answer boxes and at least one news headline call the paid service free. They are treating the older registration and the e& service as one thing. The App Store adds to the mix-up: the Dubai Police SHS app is listed as free[9]. That is the price of the app, not the price of the service.
The table puts the two services side by side.
| Point | Smart Home Security (paid) | Travel registration (free) |
|---|---|---|
| Cost | AED 147 or AED 311.85 a month plus AED 261.45 upfront, or AED 3,261.30 once, VAT included | Free of charge |
| Run by | Dubai Police with e&. The e& command centre checks each alert first | Dubai Police |
| Equipment in your home | Sensors, a touchscreen panel and a transmitter, installed by certified technicians | No alarm kit |
| Who it is for | Marketed to villa residents. Apartments not confirmed | Villa owners who travel |
| Where to get it | homesecurity.dubaipolice.gov.ae | The Dubai Police app or website. Check current terms |
If you only want cover for a long summer trip, look at the free registration first. If you want an alarm you can arm every time you leave, all year, that is the paid service.
Common mistake: treating old crime figures as proof that the paid service works. A 2018 Khaleej Times report credited an older Dubai Police home security programme with a 10% fall in theft[10]. Dubai Police and e& publish no subscriber, alert or crime figures for the 2024 service, so judge it on its contract, not on older numbers.
What is in the Dubai Police Smart Home Security kit?
The Dubai Police Smart Home Security kit is built around motion detectors and door or window sensors, with surveillance cameras as an option[11]. A touchscreen panel controls the system, and transmission equipment in your home sends the alerts out. Certified technicians install it, so there is no shop version to fit yourself[3].
The official FAQ calls the in-home unit Alarm Transmission Equipment (ATE). You can arm the system on the ATE or in the app[11]. The table lists each part and whether it comes as standard.
| Part | What it does | Standard or optional? |
|---|---|---|
| Motion detectors | Sense movement in a room while the system is armed | Standard |
| Door or window sensors | Trigger an alert when a door or window opens | Standard |
| Touchscreen panel | Controls the alarm, and can also control your villa's Hassantuk fire alarm[1] | Standard |
| Alarm Transmission Equipment (ATE) | Sends alerts from your home to the e& command centre | Standard |
| Dubai Police SHS app | Arm and disarm from anywhere, instant alerts, live status[9] | Free download |
| Surveillance cameras | Live video in the app, if cameras are installed | Optional |
| Installation and maintenance | Done by certified technicians. Maintenance reported as five years | Included in every plan |
The official page does not say how many sensors you get. Property Finder reported in February 2025 that the basic layout is two motion detectors, two door or window sensors and one touchscreen hub[12]. Check the package breakdown shown at sign-up, because a villa with many doors may need more.
Two things are missing from the official kit list: a smart lock and a video doorbell. For keyless entry, our smart locks and access range lists the locks we recommend, with UAE prices.
What happens when the Smart Home Security alarm goes off?
When a Smart Home Security sensor trips, the alert goes first to the e& command centre. The centre calls you to confirm whether it is a real threat or a false alarm. Only an alert verified as a real emergency is escalated to Dubai Police for immediate response[11]. No response time is published.
Step by step, the official FAQ describes this path:
- A sensor trips. A door opens, or a motion detector sees movement, while the system is armed.
- The ATE sends the alert. The transmitter in your home passes it to the e& command centre.
- The centre calls you. You answer and say whether the alert is real or a false alarm.
- Dubai Police is brought in. A verified alert is escalated for immediate response. Only verified events are reported to the police[11].
The Smart Home Security homepage promises the "fastest response time", and the FAQ says "immediate response", but neither gives a figure in minutes[1][11]. If you see a minutes figure quoted for this service, it did not come from an official page.
The FAQ also says the system only raises alerts while it is armed, through the app or the ATE. The homepage's short FAQ says the system is "active 24/7"[1]. Both fit together: the e& centre works around the clock, but your home only sends alerts once you have armed it.
The FAQ does not say what happens if nobody answers the call. The sign-up form asks for a secondary contact, so name someone you trust who will pick up. Then ask e& how unanswered calls are handled.
Dubai Police and e& publish no false-alarm fee for Smart Home Security. The e& centre's call to you is how false alarms are filtered out. Fines quoted online come from a mistaken description of Hassantuk.
Who can sign up: villa, apartment or tenant?
Dubai Police and e& market Smart Home Security to villa residents. The app's own description says it is designed for villa residents and developers[9]. Press coverage says tenants can register, but no official page says whether an apartment qualifies. Ask e& on 800 22 220 before you plan around it.
MyBayut reported in September 2026 that anyone who lives in Dubai can register, including villa owners and tenants, with a valid Emirates ID[2]. That is a press report, not an official rule, and it does not mention apartments at all.
If you rent, ask your landlord in writing whether a panel and sensors can be fixed in place. No official page covers this. For a rented flat, a set-up you can take with you may suit you better, and our no-drill guide for Dubai renters shows options that protect your deposit.
How do you sign up for Dubai Police Smart Home Security?
You sign up for Dubai Police Smart Home Security online at homesecurity.dubaipolice.gov.ae, with a valid Emirates ID and a debit or credit card. You register, add your address and a second contact, choose a package and pay. You are told the installation date and time after payment[3].
Gulf News lists the steps in this order[3]:
- Log in or register. UAE PASS is reported as one way to log in.
- Enter your mobile number and the verification code sent to it.
- Add your full name, email address and a password.
- Upload your Emirates ID, front and back.
- Give your home address or your Makani number, Dubai's official address code.
- Add a secondary contact.
- Choose a package. The site shows you a cost breakdown.
- Agree to the terms and pay online by debit or credit card.
- Wait for the installation date and time, which are sent after payment.
Once the kit is in, you run it from the Dubai Police SHS app. Its developer is Emirates Telecommunications Corporation, the company behind e&. The app lets you arm and disarm from anywhere, get instant alerts, see live status and view camera feeds if cameras are installed[9]. Search for it by that exact name, Dubai Police SHS, on the App Store or Google Play. In October 2026 the App Store listing showed only two ratings, too few to judge the app by[9].
Which Smart Home Security plan fits you: one-off, 1-year or 3-year?
On published prices, the Smart Home Security one-off payment of AED 3,261.30 is the lowest single figure. By our arithmetic, the 1-year plan comes to AED 4,003.65 and the 3-year plan to AED 5,553.45. But the one-off price is published without a stated term, so confirm how long monitoring and maintenance run under it first.
Each option suits a different kind of household:
- 3-year plan, AED 147 a month. For an owner who expects to stay put for three years and wants the lowest monthly fee.
- 1-year plan, AED 311.85 a month. For a shorter stay, or to try the service before a longer contract. You pay more each month for the shorter tie-in.
- One-off payment, AED 3,261.30. For a buyer who prefers one payment, once the term behind it is confirmed in writing.
Quick math: the 3-year plan is AED 147 x 36 = AED 5,292, plus the AED 261.45 upfront charge, for AED 5,553.45. The 1-year plan is AED 311.85 x 12 = AED 3,742.20, plus AED 261.45, for AED 4,003.65. Those are our sums on the prices MyBayut published in September 2026, VAT included. They assume one upfront charge and no price change during the term.
No renewal price is published for the end of either plan, so ask what you will pay from month 13 or month 37. Exit terms are missing too. The terms link on the official site opens e&'s general online terms, with no clause on cancelling early, moving house or who owns the equipment[13]. Get those answers in writing before you choose a plan.
What costs are not in the published Smart Home Security price?
The published Smart Home Security prices leave out five things: the renewal price, maintenance after five years, extra devices, the term of the one-off payment and anything outside the kit. None of these has a published price. The 36-month plan covers the basic layout, so ask about each one before you sign[1].
- Renewal. No price is published for month 13 of the 1-year plan or month 37 of the 3-year plan.
- Maintenance after five years. Gulf News reports five years of maintenance, with routine checks, firmware updates and hardware repairs handled by technicians[3]. After that period, MyBayut says maintenance continues on a subscription, but its price is not published[2].
- Extra devices. Ask what each extra sensor or optional camera adds to your package.
- The one-off term. The AED 3,261.30 price comes with no stated term.
- Things outside the kit. A smart lock, a video doorbell or your own camera recorder are separate costs, bought and run on their own.
On the 3-year plan, the reported five-year maintenance outlasts the contract, so ask how the two fit together if you renew.
What happens to Smart Home Security in a power cut or internet outage?
The official site describes Smart Home Security as using cellular-enabled monitoring for alerts[1]. That suggests alerts do not depend only on your home broadband. But neither Dubai Police nor e& publishes a battery-backup time, or what happens in a long power cut.
Cellular means the alert can travel over a mobile network, the way a phone call does, rather than through your Wi-Fi router. Power is the open question. Ask e& how long the panel and the ATE keep reporting without mains power. Any backup time quoted online for this service is not from an official page.
Self-monitored kits work differently. A boxed kit such as the Ring Alarm sends alerts to your phone through your home network, so it depends on your router staying online. Our guide to what keeps working in a Dubai power outage covers backup power for routers and hubs.
Is Smart Home Security the same as Hassantuk?
Smart Home Security is not Hassantuk. Hassantuk is the Ministry of Interior's fire-alarm monitoring system. Since 1 January 2024 it has been required in every UAE villa and townhouse, and the homeowner is responsible for it[14]. Smart Home Security is an optional burglar alarm. The two can share a panel and an app account, but one is for fire and the other for intruders.
The Smart Home Security touchscreen panel can control both the burglar alarm and your villa's Hassantuk fire alarm[1]. The app can link Hassantuk fire monitoring and Smart Home Security intrusion detection under one account, or run on its own for new customers[9]. Even the support email is a Hassantuk address, hassantuk@eand.com[6].
Nothing on the official pages says Smart Home Security replaces Hassantuk, includes a smoke detector or needs Hassantuk before you can buy it. Apartments are covered by their building's own fire systems rather than Hassantuk[14].
You may read online that Hassantuk is a Dubai Police burglar alarm with a set response time and false-alarm fines. That mixes the two systems up. Our Hassantuk guide for villa owners explains the fire side.
How does it compare with a private alarm, a DIY kit or your own cameras?
Dubai Police Smart Home Security is the one option here with a published monthly price that includes a monitoring centre and a stated route to Dubai Police[2]. A private monitored alarm is quoted per home. A self-monitored kit or your own cameras cost less up front, but then you are the one who responds.
A private monitored alarm is the closest match. The rules of the Security Industry Regulatory Agency (SIRA) bind the premises it licenses, not private homes, so your own home alarm needs no SIRA approval. A company paid to sell or install security systems does need a SIRA licence[15]. Our SIRA CCTV rules guide covers what that means for home cameras.
SIRA lists a "Command and Control Center", an alarm monitoring centre, as its own licence activity with a fee of AED 5,020. "Security Devices Installation" is another, with a fee of AED 2,020 and at least three qualified staff[16]. On SIRA-regulated premises, the alarm panel must be SIRA-approved and connected to a central alarm monitoring station[17]. Dubai Police and e& do not say which licence covers the Smart Home Security command centre.
The table compares the four options, with UAE prices and the date each was checked.
| Option | Who acts on an alarm | Typical AED (source, date) | Contract | Best for |
|---|---|---|---|---|
| Dubai Police Smart Home Security | The e& centre checks with you, then passes verified alerts to Dubai Police | AED 147 (3-year) or AED 311.85 (1-year) a month, plus AED 261.45 upfront, or AED 3,261.30 once, VAT included (MyBayut, September 2026) | 12 or 36 months, or one payment. Exit terms not published | Villa owners who travel and want a watched alarm |
| Private monitored alarm | The alarm company's monitoring centre, which needs its own SIRA licence | Quote-only. Installer-grade kit such as Ajax is sold through security companies, not on the shelf | Set by the alarm company | A villa that wants the alarm designed around it |
| Self-monitored kit | You, from alerts on your phone | Ring Alarm 5-Piece Kit AED 699 (noon.com, 10 September 2026). Aqara hub and four sensors AED 1,290, supply only (our product range, July to September 2026) | None | Renters and tight budgets |
| Your own cameras | You, from live view and recordings | EZVIZ H8C outdoor camera AED 147.80 (amazon.ae, 19 July 2026). Designed camera systems from AED 10,000 including installation (our security page, October 2026) | None for the hardware | Seeing what happened, as a second layer |
If you want to watch alerts yourself, the Ring Alarm 5-Piece Kit is a boxed option in our range. It comes with a base station, keypad, contact sensor, motion detector and range extender. To build the same basic layout with Aqara, start with the Aqara Hub M3, listed at AED 750 on Amazon.ae on 13 September 2026, without a power adapter.
Add two Aqara Door and Window Sensor T1 units at AED 110 each. Then add two Aqara Motion Sensor P1 units at AED 160 each. That comes to AED 1,290 for supply only, with no separate siren. Installation is priced on its own, after a free site survey. Our sensors and safety range lists the other options.
If you are weighing these options for a villa, ask for a free site survey and we will map where each sensor and camera should go. You can also send photos of your entrances on WhatsApp. For brand by brand detail, see our guide to the best smart security systems in the UAE.
Can you keep your own cameras alongside Smart Home Security?
Yes, you can keep your own cameras alongside Dubai Police Smart Home Security, as two separate systems. Dubai Police and e& publish nothing on linking the service to cameras or alarms you already own, so each keeps its own app. The official FAQ says camera access is private and controlled by the homeowner[11].
That is how we design around it. The Smart Home Security contract stays with e& and is billed directly to you, not through us. Your own cameras, recorder, smart locks and doorbell run as a separate system on your phone, while the e& side handles verified intrusion alerts on its own link. Dubai Police and e& list no Alexa, Google Home, Apple Home or Matter support for the app, so treat it as a stand-alone app.
For a camera you control yourself, the EZVIZ H8C outdoor camera was listed at AED 147.80 on amazon.ae on 19 July 2026, supply only. At the door, the Ring Video Doorbell Wired was AED 249 on amazon.ae on the same date. Our security camera range has more models, our guide to the best security cameras for Dubai homes compares them, and our villa CCTV cost guide prices a full system.
Privacy has three parts here. The FAQ says only verified security events are reported to Dubai Police, and there is no continuous surveillance[11]. e&'s general customer terms say personal data may be shared with "any security agencies", and where UAE law or a competent authority requires it[13]. The app's privacy label says the developer collects no data, but that is the developer's own statement, which Apple has not checked[9].
The UAE's personal data law is Federal Decree-Law No. 45 of 2021 (PDPL), in force since 2 January 2022[18]. Neither the Smart Home Security pages nor e&'s terms refer to it. Dubai Police has separately warned residents that weak settings on smart devices expose them to hacking and privacy breaches[19]. That warning is about the gadgets you own, not about this service. Our smart home privacy facts for Dubai residents and our guide to checking on your home while you are away cover the settings for your own devices.
What should you ask before signing a 3-year contract?
Before you sign a 3-year Smart Home Security contract, get written answers on early exit, moving house, who owns the equipment, the renewal price and power backup. Dubai Police and e& do not publish these terms, as of October 2026. The official terms link opens e&'s general online terms instead[13].
The official support page has blocks titled "Full Protection Plan", "Upfront Charges" and "Important to Know", but they still hold placeholder text, not real terms[6]. Ask e& on 800 22 220, or email hassantuk@eand.com:
- What do I owe if I cancel partway through the term?
- What happens if I move house or sell the villa during the contract?
- Who owns the panel, sensors and ATE at the end of the term?
- What will I pay from month 13, or from month 37?
- How long does the AED 3,261.30 one-off payment cover monitoring and maintenance?
- How many sensors does my package include, and what does each extra one cost?
- How long do the panel and ATE keep reporting in a power cut?
- What happens if nobody answers the verification call?
Pro tip: send these questions by email as well as by phone, so the answers arrive in writing. Keep the reply with the cost breakdown from sign-up. If you sell the villa or move out in year two, that email may be the only document that says what was agreed.
Is Dubai Police Smart Home Security worth it for you?
Dubai Police Smart Home Security is worth it for a villa owner who travels and wants alarms checked by a monitoring centre and passed to Dubai Police. It is a weaker fit if you rent an apartment the service may not cover, already pay for a monitored alarm, or might move before a 36-month contract ends.
The service's strength is the chain behind the sensors: a 24/7 e& centre, a call to you and escalation to the police. Installation and five years of maintenance are reported as included[3]. The sensors themselves are ordinary motion and door contacts. A boxed self-monitored kit costs AED 699 for the Ring Alarm, but at 3am the only person watching it is you.
Real talk: Smart Home Security is not worth it for everyone. If you rent an apartment, the app's own text points to villas, so you may not qualify at all. If a private company already monitors your alarm, a second monitored contract adds cost without adding much. And if you may leave Dubai within a year, AED 147 is the wrong number to compare, because it belongs to a 36-month contract with unpublished exit terms.
How Dubai Smart Home helps around the Dubai Police service
Three choices decide whether Smart Home Security works for you. They are whether your home qualifies, which plan matches your stay, and what you want beyond the basic layout. Get written answers from e& on the first two before you pay.
We do not sell or sign anyone up for Smart Home Security. Our work is the rest of your security. We survey the villa, plan where the cameras, locks, video doorbell and Wi-Fi go, specify each device by model and coordinate the work through to handover. Each device is installed and tested on site, and the workmanship comes with a 12-month warranty, which can vary by product.
Our security and surveillance design service starts from AED 10,000 for a designed system, including installation[20]. For the gate and keyless entry, see our gate automation and access control work. If your cameras need solid Wi-Fi out to the gate, our home networking and Wi-Fi service plans the coverage.
We are rated 4.9/5 by Dubai homeowners. To plan your own cameras and locks around the Dubai Police service, send us your floor plan for a free design consultation, or message us on WhatsApp.
